Frequently Asked Questions

CinnamonQA is a community-moderated anonymous Q&A platform built for creators, VTubers, and online personalities. It allows your audience to send you questions or digital sketches ("Cinnamon Rolls") safely.

Unlike other platforms, CinnamonQA focuses heavily on creator mental health by providing advanced human moderation, AI negative speech filtering, custom rate limits, and audit logs.

We use a multi-layered defense system:

• AI Negative Speech Detection: Evaluates incoming messages for toxicity, harassment, and hate speech before they reach any human eyes.
• Human Moderation: You can add trusted moderators to approve or reject questions in a separate queue, shielding you from toxic messages entirely.
• No Feedback Loop: Senders never know if their question was rejected or shadow-banned. Trolls receive no reaction or confirmation, quickly discouraging them.
• IP Rate-Limiting & Bans: Instantly restrict or block abusive IPs dynamically.

Yes! CinnamonQA is completely free to use. All features—including drawing submissions, moderation teams, AI safety filters, and custom rate limits—are available to everyone out-of-the-box.

Simply log in using your Twitter/X account. A unique page will be created for you at /user/your_username. You can copy this link and share it on your social media profiles, video descriptions, or Twitch panels to start collecting anonymous questions.

In your Settings dashboard, you can customize:

• Pause Inbox: Temporarily stop accepting any new questions.
• Bypass Moderators (Auto-Approve): Let clean questions bypass moderator approval and appear directly in your unanswered inbox (not recommended for large creators).
• Disable AI Moderation & Filtering: Bypass AI safety checks so that all incoming questions land in your unanswered inbox (keyword blocklists will still apply).
• Allow Drawings: Enable or disable the interactive drawing canvas for your profile.
• Show Hidden Folders in Inbox: Toggle the visibility of the Filtered and Banned folders in your inbox tabs.
• Show Answers on Public Profile: Choose whether to display your answered questions publicly.
• Only Display Featured Answers: Only show answers you have marked as featured on your public page.
• Only Allow Signed-In Users to Ask: Require users to be logged in with Twitter/X to ask questions (questions still remain anonymous).
• Show Exact Time Publicly: Display the precise time questions were asked and answered on your public page instead of just the date.
• Max Question Length: Set a custom character limit for text submissions (up to 5000 characters).
• Rate Limiting (per IP): Choose between Strict, Standard, or Off to control how frequently an individual IP can submit questions.

When a user submits a question and you have moderators, the question enters a Moderator Queue.

Your moderators can review the pending questions, look at the AI toxicity scores, and either Approve or Reject them. Approved questions move to your inbox where you can answer them. Rejected questions are safely discarded, and you never have to see them!

Go to the Settings page, click the Moderators tab, and click Generate Invite Link. Copy this link and send it privately to trusted members of your community.

When they open the link while logged into their CinnamonQA account, they will automatically join your moderation team. You can view your current moderators and revoke their access at any time from this dashboard.

CinnamonQA offers two types of custom keyword lists in the Blocklist settings tab:

• Creator Blocklist: Words or phrases that are private to you. Only you can view or modify them. Moderators cannot see this list. Furthermore, any question containing these words is automatically filtered and hidden completely from both your filtered inbox and your moderators' queues.
• Shared Blocklist: A collaborative keyword list. Both you and your moderation team can view, add, or remove words. This is useful for keeping moderators aligned on what topics or phrases to filter out.

Depending on the creator, some creators prefer to not know that a message has been filtered at all. Seeing a "+1" badge count on the Filtered tab can instinctually make you want to click it to see what was filtered.

To prevent this, you have full control to hide the Filtered and Banned folders completely. This helps you avoid seeing toxic or harmful content by removing the visual temptation to check them.

The Audit Log (found in the settings panel) is a transparent history of all moderation actions. It records who approved/rejected a question, who banned an IP, who resolved reports, and when moderators joined.

This ensures full accountability, allowing you to monitor your moderators' activities and verify that decisions align with your community guidelines.

Slideshow Mode is a streamer-friendly display feature that lets you present selected questions or drawings in a clean, distraction-free view—perfect for livestreams, screen captures, or screen shares.

To launch a slideshow:

1. Turn on the Slideshow Mode toggle in your inbox dashboard.
2. Select the questions or drawings you want to include in the presentation by checking the badges on the cards.
3. Click the floating action button to configure and launch. You can open the slideshow in a pop-out window or view it inline.

The slideshow supports keyboard navigation (Arrow keys/Spacebar), autoplay with custom intervals, browser fullscreen, and multiple themes (Midnight Black, Dark Gradient, Chroma Key Green/Blue, and Transparent).

While viewing the slideshow, you can also zoom in/out of cards using the + / - keys (or mouse scroll wheel) and Shift+click & drag the card around to pan. Press the ] key or middle-click the card to reset the view.

Yes. If you wish to start fresh, go to the General settings tab, scroll down to the bottom, and click Wipe Answered Questions. Confirming this action will permanently delete all your answered questions and their replies from the database. This action is irreversible.

Inbox Folders let you organize your questions into custom, color-coded collections. You can create folders from the Folders tab in your inbox dashboard.

Each folder has a name and a color label (Cinnamon, Rose, Amber, Sage, Sky, Lavender, Peach, or Slate). To add a question to a folder, click the folder icon on any question card and select which folder to save it to. A question can belong to multiple folders.

This is useful for grouping questions by topic, saving favorites for later, or organizing questions you want to answer on stream.

As a moderator, you protect the creator's peace of mind. Your duties include:

• Reviewing pending questions in the Moderator Dashboard.
• Approving kind, relevant, and engaging questions.
• Rejecting questions that violate safety guidelines (hate speech, spam, harassment).
• Banning persistent trolls and resolving flagged user reports.

No. Senders' privacy is strictly protected. Neither creators nor moderators can see a sender's actual IP address or personal details for anonymous questions.

CinnamonQA hashes IP addresses in the database so that bans can be enforced without ever revealing the sender's identity or location to the moderation team.

Sometimes the AI system catches a message as a false positive, so it is up to the moderators to view the Filtered tab and accept the false positive ones. Doing so moves them back to the active queue so the creator can view and answer them.

No! You can submit text questions or drawings anonymously without registering or logging in.

However, if you choose to sign in, you gain access to the Sent Questions Tracker on your dashboard. This lets you monitor in real-time whether your questions are pending or have been answered by the creators!

If you submit a question while logged out, you are completely anonymous; only your hashed IP address is logged in the database to prevent rate-limit abuse (your actual IP is never visible to creators or moderators).

If you submit a question while logged in, your account is automatically linked to the question as a sender. This is required so you can track it in your Sent Questions Tracker. However:

The creator, the moderator team, and the public feed will only see your question marked as "Signed-in User" (your username, display name, avatar, and profile link are hidden from all of them).

If the creator has enabled drawings, senders will see a canvas option next to the text area. You can draw sketches, doodles, or handwritten messages directly in your browser with multiple brush sizes, colors, and undo/redo states.

Once sent, drawings are stored as stroke vector data in the database. When viewing drawing submissions in your inbox or slideshow, you can click ▶️ Play Drawing Replay to watch the drawing being created stroke-by-stroke.

The drawing player features interactive playback speed multipliers (1x, 2x, 4x), a spacebar shortcut to play/pause, a Loop toggle to automatically repeat the animation, and a Stroke Seek Bar to scrub back and forth to any specific point in the drawing.

You can also save drawings directly from the player controls. Click the Save as PNG button to download a static image of the completed drawing, or click Save as GIF to export the full drawing replay as an animated GIF. The GIF speed automatically adapts to the complexity of the drawing so it always fits within a shareable length.

CinnamonQA uses a two-step automated moderation flow when a text question is submitted:

1. Custom Blocklists: Checks if the question contains any keywords or phrases from your Creator or Shared blocklists. If a match is found, it is flagged as Blocked Word Matched: "word".
2. AI Safety Check: Passes the text through our AI safety filter to check for violations across categories like harassment, hate speech, self-harm, sexual content, and violence. If flagged, it is tagged as AI Flagged Categories: [categories].

If a question triggers either check, its status is immediately set to "rejected". It bypasses the main pending queue and is placed directly into the Filtered tab in your dashboard, where you or your moderators can see exactly why it was filtered.

Yes. If you prefer to receive questions unfiltered, you can toggle the AI Speech Safety Filter off under the Safety tab in your Settings dashboard.

⚠️Warning: Disabling AI filters means all incoming questions—even toxic or harassing ones—will appear in your moderation queues. If you do not have moderators assigned, these questions will show up directly in your inbox. Use this setting with caution!

A Shadow Ban is the ultimate defense against persistent trolls.

When a creator or moderator shadow-bans a user (or their hashed IP), that user is still allowed to type questions or draw sketches and submit them. They will receive a success message saying their question was sent.

However, in reality, their question is silently discarded in the database and marked as shadow-banned. It never shows up in the creator's inbox or the moderator queue. Because the troll has no feedback and believes they are successfully sending messages, they eventually get bored and leave.

In CinnamonQA, reports are an internal escalation tool for creators and moderators, rather than a public flagging feature.

If a creator is reviewing their inbox and encounters a harassing or suspicious question, they can choose to check the Alert Moderator (Report) option in the action card.

This marks the question as reported and pushes it to the Moderator Queue. Your moderators will immediately see the reported question highlighted and can collaboratively review the reason, confirm the violation (such as issuing temporary or shadow bans), or dismiss the report if appropriate.